🛍️ Orders
How do I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. Fill in your delivery details and confirm your order.
Can I change or cancel my order after placing it?
Yes, you can request changes or cancellation within 02 hours of placing your order. Please contact us on WhatsApp with your order number. You have to contact with our support team over phone call, only text is not enough for canceling orders.
How can I track my order?
You’ll receive a confirmation message once your order is placed. To check the current status, message us on WhatsApp with your order number.
📦 Delivery
How long does delivery take?
- Inside Dhaka: 1–2 business days
- Outside Dhaka: 3–5 business days
Do you deliver nationwide?
Yes, we deliver across Bangladesh.
What are the delivery charges?
Inside Dhaka: FREE Delivery, Outside Dhaka: 70.00 BDT
👕 Sizing
How do I choose the right size for my child?
Please check the size chart on each product page. If you’re unsure, feel free to message us with your child’s age, height, chest/ waist measure for a recommendation.
What if the size doesn’t fit?
You can request an exchange within 2 days of receiving the product. See our Refund and Returns Policy for details.
💳 Payment
What payment methods do you accept?
We accept Cash on Delivery (COD), Bkash, Nagad, Bank transfer.
Is it safe to pay online?
Yes, our payment process is secure and encrypted.
🔄 Returns & Refunds
What is your return policy?
Return/exchange requests must be raised within 3 days of receiving the product. Full details are available on our Refund and Returns Policy page.
How do I request a return or exchange?
Contact us on WhatsApp with your order number and reason for return, and we’ll guide you through the process.
🧸 Products
Are your baby toys safe and non-toxic?
Yes, all our toys are made from child-safe, non-toxic materials.
Do you restock sold-out items?
Yes, popular items are usually restocked within 1-2 weeks.
💬 Still Have Questions?
Can’t find the answer you’re looking for? Visit our Support page or message us directly on WhatsApp — we’re happy to help!