We want you to be completely satisfied with your purchase. Below is our detailed return and refund policy covering all categories — Kids Clothing, Maternity & Moms Clothing, and Baby Toys.

1. Return Window

  • Return/exchange requests must be raised within 3 (three) days of receiving the product.
  • Requests made after this window will not be accepted.
  • We recommend checking your package in front of the delivery person, so any issues can be reported immediately.

2. Return Conditions

To be eligible for a return, the item must be:

  • Unused and undamaged
  • In its original packaging with all tags and labels attached
  • Free from stains, odor (perfume/detergent), or signs of washing
  • Returned along with the original invoice/order confirmation

Returns that don’t meet these conditions may be rejected.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Baby feeding products (feeders, bottles, nipples/teats)
  • Undergarments/innerwear (both kids’ and moms’)
  • Any clothing item that has been worn or washed
  • Items purchased during discount/clearance sales (unless stated otherwise)
  • Customized or personalized products
  • Opened-package hygiene products for newborns (diapers, wipes, etc.)

4. Size Exchange Policy

Sizing issues are most common with kids’ and maternity clothing, so this section is clearly outlined:

  • If the ordered size doesn’t fit, an exchange request can be made within 3 days
  • The item must be unused and have all original tags attached to be eligible for exchange
  • If the new size is out of stock, a full refund or store credit will be issued
  • One free size exchange is allowed per order; return shipping for further exchanges must be covered by the customer

5. Damaged, Defective, or Wrong Item Received

  • Report the issue via WhatsApp/phone/email within 24 hours of receiving the product
  • An unboxing video or photos must be provided as proof of the issue
  • Once verified, a free replacement or full refund will be issued at no extra cost to the customer
  • In this case, return shipping costs will be covered by us

6. How to Initiate a Return

  1. Contact us via WhatsApp / Hotline / Email with your order number
  2. Share the reason for the return along with photo/video evidence (if applicable)
  3. Our team will review and approve the return, and provide pickup/courier instructions
  4. Once the item reaches us and passes quality inspection, the refund/exchange will be processed

7. Return Shipping Cost

  • If the issue is due to our error (wrong item, defective product) — we will cover the shipping cost
  • If the return is due to a personal reason (size/change of mind) — the customer must cover the return shipping cost
  • Delivery charges paid at the time of order (if any) are non-refundable

8. Refund Method & Timeline

  • Once the returned item is received and inspected, verification takes 2-3 business days
  • Refunds will be issued via:
    • bKash/Nagad/Rocket (for Cash on Delivery orders)
    • Bank transfer
    • Or as store credit, if the customer prefers (usable on future purchases)
  • The total refund process may take 5-7 business days
  • For orders paid online (card/mobile banking), refunds will be issued to the original payment method

9. Cash on Delivery (COD) Policy

  • If the product isn’t inspected at the time of COD delivery, return claims made afterward may not be accepted
  • We recommend opening the package and checking the product in front of the delivery person
  • Repeatedly refusing COD orders may result in advance payment being required for future orders

10. Order Cancellation Policy

  • Orders can be cancelled free of charge any time before they are shipped
  • Orders cannot be cancelled once shipped; the standard return policy will apply instead
  • For prepaid orders, cancellations will be fully refunded within 3-5 business days

11. Late or Missing Refunds

If you haven’t received your refund within the stated time-frame:

  1. First, recheck your bank account/mobile banking balance
  2. Contact your bank/payment provider, as processing times can vary
  3. If the issue persists, contact our customer support team directly

12. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

  • WhatsApp/Phone: +8801572-137672
  • Email: info@simantasimu.com
  • Business Hours: [Saturday-Thursday, 09 AM – 09 PM]

We reserve the right to update this policy at any time. Last updated: June, 2026.

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